Shipping Policy

Last Updated: September 2, 2026

At Ognest, a brand operated by ShivGuru Enterprises, we are committed to delivering your orders safely and conveniently across India. Please review the following shipping terms before placing your order.

1. Shipping Coverage

We currently provide shipping services across most locations in India. Delivery availability may vary depending on the serviceability of the customer's address and the courier partner.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

• Metro & major cities: 2–5 business days

• Other locations: 3–7 business days

• Remote or difficult-to-service areas: Delivery may take additional time

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, operational issues, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is confirmed.

Where free shipping is offered, the applicable terms and conditions will be clearly mentioned on the website or product page.

5. Order Tracking

Once your order has been shipped, tracking information may be shared with you through your registered mobile number, email address, or other available communication channels.

You can use the tracking information provided to check the current status of your shipment.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts. Customers are requested to provide an accurate and complete delivery address and remain available to receive the shipment.

If an order is returned to us because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, additional charges or re-shipping conditions may apply.

7. Delayed or Undelivered Orders

Although we make every reasonable effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be undelivered, please contact our customer support team with your order details so that we can assist you.

8. Incorrect Address

Customers are responsible for providing accurate shipping information at the time of placing an order.

Please verify your name, mobile number, house/building number, street, locality, city, state, and PIN code before completing your purchase.

9. Damaged Package

If you receive a package that appears damaged, opened, or tampered with, please contact our customer support team as soon as possible and provide relevant photographs or videos of the package and product.

We will review the matter and assist you according to our applicable return and replacement policy.

10. Contact Us

For any questions regarding shipping or delivery, please contact us:

Ognest
Legal Business Name: ShivGuru Enterprises
Contact Person: Sushama Devi
Mobile: +91 94708 03352 / +91 99738 00628 / +91 94708 02033
Email: ognest9@gmail.com
Registered Address: Asharam Road, Raxaul, East Champaran, Bihar – 845305, India

We appreciate your trust in Ognest and thank you for shopping with us.