Return & Refund Policy

Last Updated: September 2, 2026

At Ognest, operated by ShivGuru Enterprises, we are committed to delivering quality products to our customers. Please carefully review our Return & Refund Policy before placing your order.

1. Replacement Eligibility

We accept replacement requests only for products that are received damaged.

A replacement request will be considered valid only when the product has been damaged during transit or is received in a visibly damaged condition.

No replacement or refund will be provided for reasons such as change of mind, incorrect product selection, size preference, personal preference, or any issue other than product damage.

2. 3-Day Claim Period

Any claim for a damaged product must be submitted within 3 days of delivery.

Claims submitted after 3 days from the date of delivery may not be accepted.

3. Unboxing Video Is Mandatory

For any damaged-product claim, a clear and continuous unboxing video of the parcel is mandatory.

The video should:

• Clearly show the sealed parcel before opening.

• Show the shipping label/order details.

• Capture the complete opening of the parcel.

• Clearly show the condition of the product after opening.

Claims without a valid unboxing video may not be accepted.

4. Replacement Process

If you receive a damaged product, please contact us within 3 days of delivery with:

• Order number

• Clear photographs of the product and packaging

• Complete unboxing video

• Brief description of the damage

Our team will review the submitted information and determine whether the claim qualifies for replacement.

5. Replacement Only for Damaged Products

Our replacement policy applies only to products that are received damaged.

If the claim is approved, we will arrange a replacement of the damaged product, subject to product availability.

Refunds are not generally provided for approved damage claims; the eligible product will be replaced instead.

6. Non-Eligible Claims

Replacement will not be applicable in cases involving:

• Change of mind

• Personal preference

• Incorrect product selection

• Normal wear and tear

• Damage caused after delivery

• Improper use or handling

• Minor issues that do not affect the product's usability

• Claims submitted after the 3-day claim period

• Claims without a valid unboxing video

7. Refunds

Since our policy is specifically intended for damaged products, we primarily provide replacement rather than refunds for approved claims.

Any refund, where applicable under law or in exceptional circumstances, will be processed according to the applicable payment and refund procedures.

8. Contact Us

For any return, replacement, or refund-related queries, please contact us:

Ognest
Legal Business Name: ShivGuru Enterprises
Contact Person: Sushama Devi
Mobile: +91 94708 03352 / +91 99738 00628 / +91 94708 02033
Email: ognest9@gmail.com
Registered Address: Asharam Road, Raxaul, East Champaran, Bihar – 845305, India